Frequently Asked Questions

Everything you need to know about MÁDARA organic skincare and your orders.

Are MÁDARA products certified organic?

Yes, all MÁDARA products are certified according to the international ECOCERT and COSMOS standards, ensuring they are free from synthetic perfumes, parabens, and mineral oils.

How long does international shipping take?

Standard international shipping typically takes 3–7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return process.

Are your products cruelty-free and vegan?

MÁDARA is 100% cruelty-free. The majority of our products are also vegan; please check the specific product page for the vegan trademark icon.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.

How can I check the shelf life of my product?

The shelf life is indicated by the 'Period After Opening' symbol (a small open jar icon) on the packaging, which shows how many months the product remains effective after being opened.